support@curepillshealthcare.com +91 9911-89-72-89

Privacy Policy

Please read our privacy policy carefully before using CurePills services.

Last Updated: April 2025

1. Introduction

CurePills Healthcare Private Limited ("CurePills", "we", "our" or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you visit our website, use our mobile application, or purchase products from us.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our platforms.

2. Information We Collect

We collect information you provide directly to us, including:

  • Personal identification information (name, email address, phone number, date of birth)
  • Shipping and billing address
  • Payment information (processed securely via third-party payment gateways)
  • Prescription details and medical information (when ordering prescription medicines)
  • Account login credentials
  • Order history and preferences
  • Communications with our customer support team

We also automatically collect certain technical information including IP address, browser type, device information, operating system, pages visited, and time spent on our platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and fulfilling your orders for medicines and healthcare products
  • Verifying and validating prescriptions as required by law
  • Communicating with you about your orders, deliveries, and account
  • Sending promotional offers and newsletters (you can opt out at any time)
  • Improving our website, products and customer service
  • Complying with legal and regulatory obligations under the Drugs & Cosmetics Act, 1940
  • Preventing fraud and ensuring the security of our platforms
  • Personalizing your shopping experience on our platforms

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Delivery partners: To fulfill and deliver your orders to your address
  • Payment processors: To process your payments securely
  • Pharmaceutical manufacturers: Only where required for prescription verification
  • Dr Lal PathLabs: For diagnostic services booked through our centres
  • Legal authorities: When required by law, court order, or government regulation
  • Service providers: Who assist us in operating our business (IT, analytics, marketing) under strict confidentiality agreements

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, keep your cart items, and understand how you use our platform. You can disable cookies in your browser settings; however, some features of our website may not function properly without them.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption for data transmission, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and prescription records may be retained for up to 7 years as required by applicable law.

8. Your Rights

You have the right to:

  • Access and review the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal obligations)
  • Opt out of marketing communications at any time
  • Lodge a complaint with the relevant data protection authority

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors without verifiable parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
CurePills Healthcare Private Limited
G-177, 40 Feet Rd, Block G, Molar Band Extension, Badarpur, New Delhi – 110044
Email: support@curepillshealthcare.com
Phone: +91-9911-89-72-89